- Contact your homeowner’s insurance company's direct claims reporting number, and have them start a claim for storm damage on your roof.
- You will receive a call from an adjuster to schedule an appointment for them to come look at your roof.
- Contact us, and let us know when your adjuster will be there. We will meet them to go over our findings, measurements, and other details. Please get the adjuster's name, number, time, and date of their desired appointment so we can contact them to coordinate our meeting.
- The adjuster will make a determination and will write a repair estimate detailing what they will pay. You will receive the report either the day of or within a few days.
- We will take the adjuster's quote and bid the job based on their figures & measurements. Our hope is that we will be able to cover your deductible with the amount they agree to pay. This depends on the size of the claim and your deductible.
- Your insurance company will issue a check to you for the total claim, less depreciation, and your deductible. The check may be made to you and your mortgage company depending on the requirements of your bank. You will need to contact your mortgage company and ask them for the “Loss Draft Department”. Follow their instructions for delivering the check for endorsement. When you receive the endorsed check, deposit it in your account. This process usually takes about 10 days.
- We will execute our roofing agreement, schedule the project (weather permitting), complete the project, and then collect the amount of the insurance first check. We do not ask for any payment until your project is completed. The materials will be delivered a day or two prior to starting.
- Once the project is completed, we will send an invoice to your insurance company to have them release the depreciation check to you. When that check comes to you, it usually will be in your name only. You will deposit the check in your account to settle the balance of the project with us, which should be the amount of the second insurance (recoverable depreciation) check unless there are supplements or unforeseen items
such as rotten decking.
That's the process! We look forward to hearing from you and appreciate the opportunity to serve you and your family!
Insurance Claim Instructions
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